A Day in the Life of a Senior Crew Member

A Day in the Life of a Senior ring MemberThe purpose of this report is to be presented to an induction class at the united airlines where I was asked to brief the new members on the role and responsibilities of the precedential(a) clustering member to increase their knowledge on such. This report is in four paragraph format where it pass on include the introduction, research findings, watchword and the conclusion on the role of the sr. confine clustering member, the responsibilities of the senior confine work party member during the stages of a shoot, the reporting procedures for ensuring Civil melodic line ascendancy (CAA) compliance and revision of the immensity of the role and responsibilities of the senior confine mob member through and through out(p) the stages of a fledge of shades leave alone be through with(p), but before we move on the Civil Aviation Authority (CAA) compliance is defined by Caa.co.uk. (2017) as the rules and regulations set by CAA that all aviation sector governs under the CAA essential follow, if there is noncompliance wherefore there will be consequences.Research findingsP4 the role of the senior cabin crew member.Be a leader.Manage the other leak accomplice on the flight, ensuring rule and regulation be being followed by two crew members and passengers.Serve and prep are provender and beverages.Assist passengers whenever they need help. discharge all paper works before and after from each one flight.P5 The responsibilities of the senior cabin crew member during the stages of a flight.Responsibility during pre-departurePre-flight briefing.Communicate with flight and cabin crew members.Make passenger announcements.Complete credential.Make equipment checks. monitor team members and ensure all pre-departure duties are carried out.Do a cabin secure check.(Essence teaching 2017).Responsibilities during the flightPlan and assist in delivering attend to passengers.Provide solutions to the problem and make d ecisions.Monitor and manage crew members.(Prospects.ac.uk, 2017).Responsibilities front to arriveMake passenger announcementsCollect and tell apart all documentationRestrain all moving object like carts and secure seal off of bars, money etc.Do the final cabin checks.(Prospects.ac.uk, 2017).Responsibilities after landing placeHandover reportsDisarming and exposed the doorsCommunicate and work alongside flight ad cabin crew members and ground staff.Do a post flight breifing(Prospects.ac.uk, 2017).P6 The reporting procedures for ensuring Civil Aviation Authority (CAA) compliance big equipment rubber incidentsMedical and security incidents on board discourseP4 the role of the senior cabin crew member.On the flight there different positions, you ready the first pilot who is the captain, past the co-pilot, they are liable for everyone on the aircraft, then you fix the senior cabin crew member (SCCM) who is responsible for the cabin crew members and not only that but the SCCM is the leader of the cabin crew he is the first person to be come up toed if there is any nip on the flight and the first one to administer CPR in extreme cases . Not be hit the SCCM is the leader he is there to assist in preparing and serving food and beverages and all so assist passengers like carrying their baggage putting it in the overhead compartment etc.one another important role of the SCCM is to complete paper works before and after the flight, he is excessively responsible for a conducting a pre-flight briefing.P5 The responsibilities of the senior cabin crew member during the stages of a flight.The responsibilities of an SCCM depends on how big the crew is and whether its a long or in brief haul flight and the responsibilities change over different stages of the flight, before the glance over takes off (pre-departure ) there is a lot of social functions to be done in a short amount of time so the SCCM responsibilities is to ensure that the duties depute to the cabin crew are done. A pre-briefing meeting is kept by the SCCM to outline any change in flight culture and synthetic rubber procedures, aso stating the nature of the flight and any other precious information to the cabin crew members,SCCM is also responsible for the passenger announces where galosh procedure are carried out and need to know information is passed on to the passengers.it is very important that the SCCM keep in communication with the flight crew to be well rounded on what is going on. A cabin check and equipment check is done to ensure that all equipment are working.(Essence Learning 2017).During the flight the SCCM responsibilities are to ensure that the crew members and passengers are safe, monitoring and managing the crew members with on point decision and problem-solving skills ,the SCCM is all so responsibility for providing operate to the passengers like answering any question they may have and also serve and prepare food and beverage, the sharing of duties to t he cabin crew members are also a part of the SCCMs job description (Prospects.ac.uk, 2017). Prior to landing the SCCM responsibilities differs where he or she responsibility is to ensure that nothing harmful in the passageway, the securing of carts and the serving of hot beverage or serving is paused until the plane passes that stage, documents are also to be completed and handover at the end of the flight.prior to landing the SCCM will make passenger announcements (pas) so inform the passengers of the procedures and the last set of safe checks will be done (Prospects.ac.uk, 2017). After landing the SCCM disarm and open the doors, bid the passengers farewell.communication with teamwork is of key importance in getting the work done effectively so the SCCM liaise with cabin crew members, ground staff, and the flight crew to ensure that there is clear understanding if there is any emergent situation or just the caring out of casual procedures.at the end of a flight, a post-briefing is done by the SCCM to go through what happen during the flight and if there is any improvement needed to be done.(Prospects.ac.uk, 2017).For P6 Outline the reporting procedures for ensuring Civil Aviation Authority (CAA) compliance.Safety incidents goon 382 The Mandatory Occurrence reporting Scheme (MORS)Mandatory Occurrence Reporting (MOR) Forms outlining the situation must be sent via email or fax to the director of CAA in your region.A copy of this report must be given to the employer for flight natural rubber reasons.Reports must be sent out within 96 hours of the event.If the situation is deemed hazardous then the CAA requires the reported to circulate another email or fax to state this information, the same thing is to require if the situation is not hazardous.(Anon, 2017)(See figure 1 in appendix)Defective equipmentThe manufacturer or a suitable authority should be informed of the situation.The organization to which the circumstance report was made or made conscious(pre dicate) by the person who made the report should notify the manufacturer(s) or the regulative agencies.Anon ,2017 stated that when any part or equipment involved in an occurrence is being dispatched to another area or organisation for investigation or repair, the item(s) should be clearly identified as the subject of an occurrence report to the GCAA, by appropriate annotation of the tag and all accompanying paperwork.(Anon,2017)Medical and security incidents on boardIn-flight accident reportIn the event of an in-flight accident, The Accident and Incident Investigations Department (AIID) should be notified immediately via call or email, contacts are available on the CAA website.Then the commander or the operator of the aircraft must report to the CAA.(Caa.co.za. 2017).(see figure 1 in appendix)M1 importance of the role and responsibilities of the senior cabin crew member throughout the stages of a flightThe major role and responsibility that the senior cabin crew member plays are to ensure the safety of the passengers and the staff, by doing this the SCCM have to affect with the compliance of the regulations set by the CAA and other regulative bodies by securing and doing annual checks of the cabin and equipment. The SCCM is the leader if the cabin crew so he/she is responsible for ensuring that the duties are shared equality and being carried out by each assigned member ,the SCCM carries our a preflight briefing and post-flight briefing to ensure information is being passed on to the crew members and then to the passengers, doing this guarantees teamwork and coalesceing communication to gear up confusion and panicking in case of an incident, the SCCM also aids in node services like serving food and beverages and preparing crew member food this aids in teamwork and shows that no matter the rank you still have to be a team player.D1 Discuss the consequences of brusk coordination, including non-compliance with the company and regulatory policies and proce dures.May cause injuries(Anon.2017)May lead to remainder (Baum, Hedlund, Aristei Goldman, P.C. 2017).the lawsuit (Baum, Hedlund, Aristei Goldman, P.C. 2017). damage of customers and discontinue reputation. (Baum, Hedlund, Aristei Goldman, P.C. 2017).Employees may lose their job. (Smallbusiness.chron.com,2017)The decrease of productivity. (Smallbusiness.chron.com,2017)Cause ensure. (Smallbusiness.chron.com,2017)Duplication of duties (Smallbusiness.chron.com,2017)DiscussionFor D1 Discuss the consequences of abject coordination, including non-compliance with company and regulatory policies and proceduresThe aviation industry reduce is safety, so procedures and policies are set in place to ensure the safety of passengers, crew members, and the aircraft, non-compliance of these procedures may cause injuries, lawsuits, loss of a job or even death. For example non-compliance of hot Liquids Service Procedures where it states that flight attendants must throw in the towel service o f hot beverage in turbulence and hot liquids must have lids that secure closely, will results in the injury of passenger or crew member (Anon, 2017).Aircraft maintenance is very important and skipping a step or just not upholding the maintenance of the aircraft may lead to death , this is call aircraft maintenance negligence, for example in January 8, 2013 a small 19 passenger aircraft plunged to the ground killing all passenger on the flight including first officer and the pilot, due to the fact the maintenance of the elevator direct system and center of gravity imbalance, the pilot was unable to bring nose of the plane back down, with the plane pointed upwards air was unable to flow over the wings. Airlines who fail to uphold the safety regulation and the coordination of policies and procedures may side of meat with a heavy lawsuit which will in return ruin the reputation of that business leading to loss of customers and is incarcerated if found guilty (Baum, Hedlund, Aristei G oldman, P.C. 2017). The consequences of poor coordination will result in the decrease in production, meaning procedures will not go as smooth as they should because there is delay no one wants to wait especially when they were promised fast and reliable service, the customer retention part of the business will suffer because of this. The lack of coordination ay cause duplication of duties and allowing other persons not to have a duty because of poor coordination. This will cause double effort and max time to emend the poor coordination. (Smallbusiness.chron.com,2017)